Reservation Executive (Only Female)

Salem, Tamil Nadu
Full-time
Salary: ₹10,000.00 to ₹12,000.00 /month


Job Summary

  • Having knowledge of entire Reservation Procedure according to International Hotel manual system.
  • Responsible for Hotel and Local Reservations and online Travel Agents ( Makemytrip, Goibibo, Cleartrip, Agoda, booking.com, Expedia)
  • Complete Knowledge in Channel Manager & PMS “FourthD”
  • Allocate daily tasks to Reservations staff .
  • Review reservation booked daily.
  • Review arrival report daily.
  • Responsible for preparation of occupancy forecast.
  • Responsible for training staff.
  • Responsible for implementation of policies and procedures.
  • Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
  • Liase with Sales Department in regards to occupancy, Rates Reservation’s Analysis.
  • Identify Top Producing Accounts ensure proper recognition by Reservation staff.
  • Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
  • Responsible for various Production reports and supply to each department concerned.
  • Monitoring Telephone Manner and general performance of reservations staff daily.
  • Ensure special handling of repeats guest and very VIP guest.
  • Observes and ensures that proper telephone manners are maintained at all times
  • Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
  • Follows up tentative bookings and update reservation status
  • Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
  • Review room blocking for Long Stay. Suites and special group request.
  • Supervising of Group Reservations.
  • Maintain cordial relations with commercial clients.
  • Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
  • Responsible for work schedule
  • Responsible for maintaining a Neat and Orderly position at all times.
  • In general, perform any other duties might requested by Front Office Manager or Revenue Manager.

Responsibilities and Duties
Experience and Education :
Minimum 2 years experience as Reservation supervisor on a reputed hotel.Graduation or Diploma from an accredited college or university in an appropriate curriculum and considerable experience related to this class of work including some supervisory experience; or any equivalent combination of training and experience.
Required Experience, Skills and Qualifications
Experience and Education :
Minimum 2 years experience as Reservation supervisor on a reputed hotel.Graduation or Diploma from an accredited college or university in an appropriate curriculum and considerable experience related to this class of work including some supervisory experience; or any equivalent combination of training and experience.
Benefits
Upon completion of 12 months of employment the following benefits will be provided to you
– Mediclaim policy worth Rs. 50,000 per annum will be taken in your name
– Personal Accident Policy worth Rs 1, 00,000 will be taken in your name
– Associate those who have completed 2 years of their employment will also be Eligible to take a one extra –
Mediclaim policy in the name of their Spouse
– Associate who completes 2 years of their employment will -be offered Rs.7,500/- as Educational allowance for his/her first 2 children, if only the children are Enrolled in the school which is in Yercaud location.
– Associate, who gets married during his tenure at work,will be offered his half Month’s salary as the wedding gift.
Upon the birth of employees 1st and 2nd child during the tenure at work, half a Month’s salary will be offered as a gift.

  • – One month’s salary will be offered as the bonus, to be considered eligible for the Bonus the employee must have worked for two consecutive Diwali’s

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