Restaurant Captain

Yercaud, Tamil Nadu
Full-time
Salary: ₹12,000.00 to ₹15,000.00 /month


Benefits to Employee

  • Food
  • Sharing Accommodations
  • Pick & Drop to Hotel
  • EPF

Upon completion of 12 months of employment the following benefits will be provided to you

  • Mediclaim policy worth Rs. 50,000 per annum will be taken in your name
  • Personal Accident Policy worth Rs 1, 00,000 will be taken in your name
  • Associate those who have completed 2 years of their employment will also be Eligible to take a one extra Mediclaim policy in the name of their Spouse
  • Associate who completes 2 years of their employment will be offered Rs.7,500/- as Educational allowance for his/her first 2 children, if only the children are Enrolled in the school which is in Yercaud location.
  • Associate, who gets married during his tenure at work,will be offered his half Month’s salary as the wedding gift.
  • Upon the birth of employees 1st and 2nd child during the tenure at work, half a Month’s salary will be offered as a gift.
  • One month’s salary will be offered as the bonus, to be considered eligible for the Bonus the employee must have worked for two consecutive Diwali’s

Restaurant Captain Duties and Responsibilities:

  • Always greet and welcome guests promptly in a warm and friendly manner.
  • Always thank and give fond farewell to guests conveying anticipation for their next visit.
  • Assist guest with table reservation.
  • Assist guest while seating.
  • Ensure guest are serviced within specified time.
  • Has a good knowledge of menu and presentation standards.
  • Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
  • Able to answer any questions regarding menu and assist with menu selections.
  • Able to anticipate any unexpected guest need and reacts promptly and tactfully.
  • Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
  • Serve food courses and beverages to guests.
  • Set tables according to type of event and service standards.
  • Record transaction / orders in Point of Sales systems at the time of order.
  • Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Check with guests to ensure satisfaction with each food course and beverages.
  • Responsible for clearing, collecting and returning food and beverage items to proper area.
  • Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
  • Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
  • Present accurate final bill to guest and process payment.
  • Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
  • Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
  • Ensures that hotel brand standards and SOP’s are consistently implemented.
  • Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.
  • Completes the daily responsibilities that are set for each individual shift.
  • Complete closing duties, including restocking items, turning off lights, etc.
  • Conducts monthly inventory checks on all operating equipment and supplies.
  • Take an active role in coaching and developing junior staff.
  • Any other duties related to food and beverage service assigned by the manager.

Prerequisites:

Good command in both spoken and written English.

Should have pleasing personality.

Excellent guest service skill.

Good knowledge of food and beverage service.

Education:

Diploma or degree in Hotel Management . Familiar with Point of sale systems, MS office, Property management systems etc.

Experience:

2 – 3 years of work experience in Food & Beverage gained from a 3 star international property, along with 1 year experience in a Captain position or a similar role an advantage.

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